01At a glance

02From order to your door

For custom belts, production begins once you approve your design. These times are estimates. Busy seasons, complex designs or carrier delays can add a few days, and we will let you know if anything changes. Need your belt by a certain date? Tell us before you order and we will be honest about whether we can make it.

03Carriers and tracking

Free shipping covers the US, Canada, the UK, Europe, Australia and the Middle East. For other countries, shipping is charged at cost, and we will confirm the price with you before you order.

We ship with trusted international carriers including UPS, DHL, FedEx and DPD, along with other reliable services depending on your country. We choose the carrier that gives the best balance of speed and safety for your location.

• Every parcel is fully tracked from dispatch to delivery.
• Your tracking number is sent by email the day your belt ships.
• International parcels include a commercial invoice to help them clear customs smoothly.

04Orders to Europe

For orders to the European Union, you can choose between two shipping options. Just let us know which one you prefer when you order.

05Customs and import duty

Some countries charge import duty or taxes on international parcels. This is set by your country’s customs office, not by us, and the amount depends on local rules and your order value.

• United States, Canada, the UK and other countries: a small import duty may apply. If it does, you can usually pay it directly on the carrier’s website while your parcel is in transit.
• Europe: depends on the option you choose, as explained above.

Unless you choose a duty paid service, any import charges are paid by the customer. Parcels refused because of unpaid duties are returned to us at the customer’s cost.

06Your shipping address

Please double check your address, including apartment number and postal code, before you order. Carriers also need a working phone number to arrange delivery.

07Delays, loss and damage

• Delays: customs checks and carrier backlogs can occasionally slow a parcel down. If your tracking has not moved for several days, let us know and we will follow up with the carrier.
• Lost parcels: if a parcel is confirmed lost by the carrier, we will remake and resend your belt or refund you.
• Damage in transit: contact us within 48 hours of delivery with photos or a video, and we will send a free replacement or give you a full refund. See our Refund and Returns Policy.

We are not responsible for delays caused by customs, incorrect addresses or events outside our control. For more details, see our Terms and Conditions.